Trustco Bank in 1620 Union Street

Customer Reviews about Trustco Bank:

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  I WENT TO DEPOSIT MY RENT CHECK INTO TRUSTCO ON UNION STREET IN SCHENECTADY. FOR OVER A YEAR I HAVE BEEN DEPOSITING IN EITHER HALFMOON OR CATSKILL. (BOTH LOCATIONS TREATED ME VERY GOOD) I WAS IN SCHENECTADY AND DECIDED TO DEPOSIT AT THE UNION STREET LOCATION. BAD MOVE!!! NUMBER 1 AT THE DRIVE THROUGH I COULD NOT HEAR WHAT THE TELLER WAS SAYING AND SHE MADE NO "ADJUSTMENT" ON HER SIDE SO I COULD HEAR. I ACTUALLY TURNED OFF MY RADIO, TURNED DOWN THE HEAT BLOWER AND FINALLY MY CAR TO HEAR HER. NUMBER 2 I WAS ASKED IF I WAS THE LANDLORD OR TENANT. I TOLD HER TENANT AND SHE SAID NOTHING. I ASKED IF THERE WAS ANYTHING WRONG AND SHE SAID NO. I SAW NO PROBLEM AND HAVE HAD NO PROBLEM DEPOSITING MY "CASH" CHECK ENDORSED FOR "DEPOSIT ONLY" IN THE PAST. HAVE NO IDEA WHAT CAUSED THIS TREATMENT BUT KNOW I WILL NEVER GO TO THAT BANK AGAIN.
  By Bruce Manti, June 14, 2017
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  ON FRIDAY JULY 2ND I WENT TO THE ROTTERDAM SQ BRANCH TO PICKUP MY ATM CARD BECAUSE TRUSTCO HAD MY ADDRESS WRONG AND WAS RETURNED TO THEM -ONLY TO FIND THAT THEY HAD DISPOSED OF IT. AFTER FILLING OUT A ADDRESS CHANGE CARD AND SOME OTHER FORMS , I WAS TOLD THE NEW CARD WOULD BE TO ME IN 10 BUSINESS DAYS OR LESS - TODAY IS JULY 22ND - 20 DAYS - 13 BUSINESS DAYS! STILL NO CARD - EACH TIME I INQUIRE I'M TOLD I WILL GET IT ANY DAY NOW! HOWEVER ,FOR $42.00 I COULD HAVE GOTTEN THE CARD RUSHED. I THINK TRUSTCO HAS LOST TOUCH AND IT'S TIME TO SWITCH BANKS.
  By A Google User, May 11, 2017

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About Trustco Bank in Schenectady